Help from Cygnus

Our Technical Support Service

Our dedicated support team are here to assist you with any enquiries you may have while using our products and services.

Feel free to reach out to us through email or give us a call if you need immediate assistance. Our dedicated support team is ready to best help you with your query.

If you are a trained installer and know what you are looking for login to the Cygnus Support Portal to access invaluable resources.


Access Cygnus Support Portal

The Cygnus Support Portal is an invaluable resource for our trained and registered users.

Use this resource if you need assistance and know what you're looking for.

Cygnus Support Portal Login

Contact Technical Support

For further assistance call or email our dedicated Technical support team:

Call: 01432 279000

Our Technical Suppport line is open between 08:00am to 17:00pm.

Access the Cygnus ALERT portal for SmartNet remote notification and monitoring services:

Cygnus ALERT Portal

Support Portal Features:


  • 24/7 Availability: Our support portal is accessible around the clock, ensuring assistance whenever you need it.
  • User Manuals: Access detailed user manuals to guide you through product features and functionalities.
  • Datasheets: Explore detailed datasheets providing in-depth technical information about our products.
  • How-To Videos: Watch step-by-step instructional videos for visual guidance on various processes and tasks.
  • FAQs: Find answers to frequently asked questions to troubleshoot issues quickly.
  • And More: Explore additional resources designed to empower you with the information you need.

At Cygnus, we are committed to providing excellent support to our users. The Support portal is designed to be your go-to destination for all technical assistance, having a wealth of information, enhancing, and making your experience with our products seamless.

Thank you for choosing Cygnus. We look forward to assisting you on your technical journey!