Specialist Support
95-15 Dynamic Support
We know that the large and complex projects that Cygnus technology is best suited to require rapid support when challenges arise on-site. That’s why we developed our industry-leading 95-15 Dynamic Support – rapid and responsive support that resolves 95% of all technical queries within 15 minutes. No ticket systems, delayed call-backs, or convoluted escalation processes – just agile and prompt support right when and where you need it. Plus, our 24/7 support portal provides manuals, videos, and resources whenever you need them.
It's that ‘by-your-side’ support that gives installers the confidence to choose Cygnus for critical projects – the knowledge you’ll never be alone.
Every call answered in-person
It’s a simple thing but lots of manufacturers overlook it – good tech support needs instant communication with real people. That’s why we commit to answering every support call in-person within business hours, and connect to the appropriate expert within a max of 10 minutes.
Video calls and screen sharing support
Sometimes, the only way to get to the bottom of an issue on site immediately is to see what’s going on. Call-outs take time, so that’s why we jump across to video calls if it relates to device installation, and screensharing if it’s commissioning challenges. That way we can solve problems fast.
On-site support for first-time installs
We know that use of a system for the first time is always slightly daunting, and particularly if it’s a big project. That’s why we offer a day’s on-site support for every first-time installation. And we extend that to any project over 500 devices where required, to ensure project success first time, every time.
Access Cygnus Support Portal
The Cygnus Support Portal is your go-to resource for manuals, datasheets, how-to videos, FAQs, and more – available 24/7 for trained and registered users.
Support Portal LoginContact Technical Support
For direct assistance call or email our dedicated technical support team. Our technical support line is open between 08:00 and 17:00, Mon-Fri.
Email us or call 01432 279000Cygnus ALERT portal
Access the Cygnus Alert portal to access our remote notification and monitoring platform, a cloud-based solution to strengthen site safety.
Cygnus Alert portalSupport Portal Features:
Our support portal is designed to give installers and users the resources they need, anytime:
- 24/7 availability – Access support whenever you need it
- User manuals – Step-by-step guidance on product features and functionality
- Datasheets – Detailed technical specifications for all products
- How-to videos – Visual instructions for installation and configuration
- FAQs – Quick answers to common questions
- And more – A wealth of resources to make your experience seamless
At Cygnus, we’re committed to providing exceptional technical support that’s always within easy reach. Whether you need quick answers or detailed guidance, our team is just a call or click away. The support portal is your go-to destination for reliable resources that help you deliver smooth, efficient installations and maintain compliance with confidence.