We're committed to being open and transparent with our customers and partners.
The following statement provides an update regarding product recall reference 2607-0120 and the actions we have taken:
The OPSS, working alongside Cygnus Group Ltd, have issued a precautionary product recall relating to an isolated batch of components used within their CIEs.
The issue relates to a manufacturing defect that, under certain circumstances, can result in the CIE temporarily losing communication with devices on the system.
Although only a limited number of products are affected, we have taken the precautionary measure to update all CIEs containing components from the specific manufacturing batch.
Through our internal product traceability processes we have identified and contacted all affected customers and sites. The majority of replacements have already been completed, with the remaining updates scheduled in agreement with the customer.
No other manufacturing batches or other Cygnus Group product’s are affected, and all products remain compliant with applicable standards.
We have worked proactively with relevant authorities during this process and are completing the replacement program as a priority.
Customers who have not been contacted are unaffected and do not need to take any action, however if you have any questions, please contact your Account Manager on 01432 279000
Ross Markham, CEO
